L'AVVENTURA GOODS Frequently Asked Questions

Please review this page for answers to any questions you may have. If you still have questions. You can contact us directly via our website chat support and Contact page.

If you want to email us directly, please reach out to support@lavventuragoods.com and a real human will get back to you as quick as they can.

Orders and Payments

To place an order: Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout".

Follow the instructions by providing us with billing and delivery information and select your payment method.

Our support team is always happy to guide you at any step!


Once your order is placed you will receive updates from us on when your order is confirmed, how you can track your delivery, and when it is shipping out to you and when it can be expected.

Customers will receive links to track order delivery in their email after their order has processed and been confirmed.

As all of our goods are made-to-order, following order confirmation, please allow 6-15 business days for your order to be confirmed, goods to be produced, and delivered to you.

L'AVVENTURA GOODS uses Shopify Payments and PayPal to process payments. You can select your preferred payment method at checkout.

- We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

- We can accept Visa, Mastercard, American Express, JCB, Discover, Elo, and Diners Club debit and credit cards.

Note that additional exchange fee may apply if your currency is other than US dollars.

Yes. It is possible. Orders can be changed by reaching out to support@lavventuragoods.com or by updating your order in the initial order confirmation page.

Note: Orders can be changed fairly easily in the first 24 hours after placing your order. Following this time, it will become harder and late-stage order changes may need to be reviewed on a case-by-case basis and handled as exchanges or refunds, if late enough in the production and shipping process.

Before getting in touch with us, please help us out by doing the following:

1. Check your shipping confirmation email for any mistakes in the delivery address

2. Check your delivery tracking link for updates and to reconfirm that package has been listed as delivered, or if it has been listed "lost in transit"

3. Ask your local post office if they have your package

4. Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@lavventuragoods.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Don't worry, this is actually very common. There are several possible explanations for this:

1. Because we work with suppliers that fulfillment centers all over the world. They may have fulfilled and shipped part of your order from one fulfillment center and the rest is coming from other centers. Double-check any packing slips that came with the package(s) that have arrived so far.

2. The production process for the not-yet-received product(s) may have been delayed and may be shipping separately. In this case, we will handle extra shipping fees.

3. The error may have happened early on, like an ordered product no longer being in stock and having been removed from the order and charge, but its removal was not noticed until the rest of the order arrived.

4. There was indeed a fulfillment error and a product that was ordered, processed, and confirmed was not shipped out to you with the rest of the order.

If after double-checking your delivery tracking, emails, and order confirmation email, you discern it was issue 1 or 2, then hold tight and we'll get you your goods as soon as we can. Or contact support@lavventuragoods.com and let us know what's going on if it's not being dealt with quickly enough.

If you discover it is issue 3, then please reach out to support@lavventuragoods.com and we will sort out a solution that works for you, be it a refund or reorder.

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to get in touch with the shipping carrier to try locating the lost order before reaching out to us.

Email support@lavventuragoods.com to submit claims for orders lost in transit.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of: the price paid for the goods, the insurance cost, the shipping cost.

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Shipping

Full information on our shipping policies can be found on our Shipping Policy page.

Shipping is free for orders over $70.

Orders under $70 will be charged for shipping depending on your country. The price charged for Flat Rate shipping in the US, Canada, Japan, EU and EFTA, Brazil, and Australia / New Zealand Zones is $6.90 per order. The full price will be displayed at checkout. 

Orders made outside of those regions are subject to the Worldwide Flat Rate shipping rate of $19.99.

Shipping times:

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Custom order production times range from 5 to 12 additional business days following email order confirmation, after this orders will be sent out for delivery.

Shipping time might vary depending on location, shipment method and other factors. Standard US Shipping times will take 3 - 4 days.

In total, please allow between 6 - 15 business days for products to arrive.

COVID-19 has impacted shipping times and may continue to have an impact.

We ship both locally in the United States and worldwide.

We work with an on-demand order fulfillment company with facilities worldwide!

Orders shipped to customers in the US and Mexico are sent from 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.

Packages fulfilled by our partner facility in Canada are from 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.

Nope! If for any reason, a single order is split to be shipped separately, likely larger orders are fulfilled from different facilities. Since we work with suppliers that fulfill from facilities all over the world, it is entirely possible that orders may be fulfilled in different locations. We will cover the costs associated with any additional shipping. We only charge customers two flat rates depending on orders over $70 (free) and orders under $70 ($6.90 USD).

If you receive a charge that is in error due to having already covered shipping fees when placing your order, please contact support@lavventuragoods.com to request a refund or cancellation on any additional shipping related fees or charges incurred.

Refunds and Returns

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy.

For returns, please email support@lavventuragoods.com with the subject 'Returns' and include your order number, name and the reason for the return.

For returns, please email support@lavventuragoods.com with the subject 'Returns' and include your order number, name and the reason for the return.

Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

We will provide packing slips either with the original package or via email for printing in order to send the goods back for a return.

When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

We have a 30-days Return & Exchange Policy following the date that the item(s) were received.

To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

See next question for refunds due to to damaged goods.

If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

For returns, please email support@lavventuragoods.com with the subject 'Returns due to damaged goods' and include your order number, name and the reason for the return. We'll need a picture of the damaged goods in questions. Following review and approval, you will receive a refund for the damaged goods.

Exchanges

Full information on our Refund and Exchange policies can be found on our Refund and Exchange policy page.

We aim to get everything 100% right the first time. Sometimes, we're close but not quite there. In these cases, we offer exchanges that we handle on a case-by-case basis by reaching out to support@lavventuragoods.com.

Reach out to support@lavventuragoods.com regarding the return and exchange process. The fastest way to ensure you get what you want is to make a separate purchase for the new correct item and to return the item you have for a refund, if it is within 30 days of having received it.

If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@lavventuragoods.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

General FAQs

Our goods and apparel are made to inspire adventure. We are new kids on the block but we are scrappy and ready to play. Read our story to find out more.

Our goods are made on-demand and custom to every order.

We are committed to quality.

The L'AVVENTURA Goods Terms of Service is located in the footer of every page on our website.

Our Privacy Policy describes how lavventuragoods.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

The L'AVVENTURA GOODS Privacy Policy can be found in the footer menu items at the bottom of every page on our website

You can contact us via our website.

If you want to email us directly, please reach out to support@lavventuragoods.com and a real human will get back to you as quick as they can.